Frequently Asked Questions
How does Carzuno work?
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A Carzuno subscription is easier than buying or leasing a car. One flat monthly fee includes your next car, insurance, maintenance, servicing, tire changes, and taxes for a single monthly payment. Most of our cars can be delivered to your doorstep within 24 hours. We work hard to make the whole experience easy and hassle-free. This is what getting your own car should be like.
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A subscription has a few key advantages over a lease. Insurance, maintenance, servicing, tax are included in the monthly price of a subscription, so there’s no need to manage and pay separate invoices. With a Carzuno car subscription, there is no deposit at all. A lease often requires a larger upfront down payment. A car subscription is more flexible as you can choose to subscribe for 1, 6, 12, or 24 months at a time, where a typical lease usually starts at 24 months.
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Usage-based expenses like Fuel, Parking fees, Electronic Road Pricing Tolls, Car Wash etc are not included in the monthly subscription fee
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We have a wide range of the latest cars with the newest technology available on subscription. These cars are owned by Carzuno Fleet Partners. Search among our cars and find the perfect one to suit your needs and lifestyle.
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After you send in your booking request, a Concierge will validate your documentation and payment details, contact our Fleet Partners to confirm the availability of your car, and then reach back out to you to confirm the booking before processing the payment.
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Most Carzuno cars have unlimited mileage. Some specific models may have mileage capacity due to requirements from Carzuno Fleet Partners. Please refer to your rental agreement or contact concierge@carzuno.com for more questions
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You have to pay for your tolls, please use the cash lane and avoid using M-Flow
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You can either choose to pay via bank transfer methods or all major credit/debit cards (at 4% surcharge). We would require you to setup a recurring bank transfer or PromptPay to us for the subsequent month's payments 7 days prior to the next billing cycle. We accept local and international Visa and Mastercard as valid payment methods at a Surcharge of 4%. Cards must be enabled for recurring e-commerce transactions.
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There will be 1 month deposit or more (subject to credit review) and Carzuno will return back to the subscriber at the end of the subscription period if there are no outstanding charges.
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The subscriber agreement is between Carzuno and Subscriber and governs the use of the Carzuno platform while the rental agreement is between the Subscriber and Fleet Partner and governs the use of the vehicle.
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Carzuno cars are not eligible and not permitted to be driven on ride-hailing services like Grab or Lineman.
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Not allowed to go out of Thailand.
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Carzuno is currently available in Singapore &Thailand. Our cars can be rented by Thai residents and foreigners with valid driving license.
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We are working towards setting up phone support. In the meantime, you can reach us at concierge.th@carzuno.com and we will endeavor to get back to you within 4 business hours for general queries and within 1 business hour for urgent requests.
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We recommend that you get your own child seats for hygiene purposes. We are more than glad to guide you to a place that sells it at local prices.
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1. Valid Identification card or passport (must be over 21 years old) 2. Valid Driver’s license 3. Work Permit & Visa (For expats only) 4. Proof of Residence 5. Credit or Debit Card 6. Payslips - Last 3 months 7. Bank Statement - Last 3 months
Subscriber Eligibility
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Please email concierge.th@carzuno.com and our team will reach out. We require our subscribers to be at least 21 years old.
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For Thai residents, we require a Thailand driving license. For a foreigner, we require a passport and an International driving license.
Insurance, Servicing and Maintenance
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All Carzuno cars are sourced through reliable Thailand-based Fleet Partners who have been operating for at least 10 years in the market. All Carzuno cars are covered by First-class Insurance procured by the Fleet Partners.
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No extra expense on Insurance. However, Insurance will not cover tires, car key and windows.
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First Class Insurance is included with every subscription so there’s no need to provide your own.
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Yes, we allow up to 3 additional drivers based on the rental agreement and partners. Please write to concierge.th@carzuno.com and we will arrange for it.
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If your car is due for maintenance, we will inform you via email to arrange a date of your convenience. If your vehicle prompts you for services, you may contact us via concierge.th@carzuno.com to work with the Fleet Partner to arrange for servicing.
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Tires replacement due to wear and tear during your subscription period, insurance is not covered. Tires replacement needs to be investigated case by case. Please contact concierge.th@carzuno.com
Partnering with Carzuno
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Please email partner.th@carzuno.com and our team will reach out to you
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Thailand, we work with our Fleet Partners to provide R10 and R11 vehicles on the platform
Managing your Carzuno Subscription
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The applicant subscriber needs to be present upon vehicle delivery to present their ID card and sign the Fleet Partners' rental agreement.
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Most of the fleet partners deliver on Monday - Saturday. We deliver during business hours: Morning (9 am-12 pm), Afternoon (12-3 pm), and Evening (3-5 pm)
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We aim to deliver most cars within 1 business day. In some cases, e.g. brand new cars we may need up to 14 days to deliver the car. The Carzuno Concierge will be in touch with you with regard to any details of the delivery. We deliver during business hours, 6 days a week. Depends on our fleet-partners. We do not deliver on Sundays and Public Holidays because of Fleet Partner operating hours.
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Every Carzuno subscription car comes with 1 key. A second key is retained by the Carzuno Fleet Partner in case there are any issues. Copies can be made at an extra charge. Please contact concierge.th@carzuno.com for further information.
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Your subscription is not set to auto-renew. Our concierge team will contact you prior 10 days before the end of the subscription date. If you would like to extend the subscriptions period feel free to contact us concierge.th@carzuno.com
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At the end of your subscription, we’ll thoroughly inspect your car. You may be charged for any repair or refurbishment that’s needed outside of fair wear and tear. The car needs to be returned at the same fuel level as it was at the beginning of the subscription period. Please clean the car inside and out and make sure you return all headrests, mats and anything else that came with your car when you received it. If the tank is almost empty, the car is dirty, damaged beyond fair wear and tear or anything is missing, there may be a fee.
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You’ll be charged for your first payment once your subscription is confirmed. It’ll cover your first month’s subscription cost.
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Your monthly payment date is based on when you received your subscription car. For example, if your car was delivered on the 15th, your future payments will be automatically taken on the 8th of each month. (7 days prior to the start of next month cycle)
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You can change your payment method after logging into your Carzuno Dashboard > Billing > Payment Methods.
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If you're trying to make a payment but it’s not going through: 1. Please call your bank to check if they’ve blocked the transaction. 2. Try adding your card details again. This will probably solve any system errors. If you've tried all of the above and are still unable to make the payment, please contact us at concierge.th@carzuno.com
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We’ll always email you before charging your card. Your card may have been charged for a number of reasons: You may have unpaid subscription payments on your account. There may be outstanding charges such as penalty charge notices, admin fees, accident excess and vehicle expense requests. You can view your Billing History by logging in to your Carzuno Dashboard and going to 'Billing' section. You can update or change your payment card at any point during your subscription by going to ‘Billing' in the Carzuno Dashboard
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If you receive traffic tickets, the tickets will automatically send to our fleet partners. Carzuno will inform subscribers if they receive traffic tickets, the subscriber needs to pay the fees before the deadline. Please settle the offenses before the given deadline or the offense may be compounded requiring you to pay a higher fine or attend court proceedings.
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Please contact concierge@carzuno.com 72 hours before the end of your current subscription package with the details of the car you would like to switch to and we will make the necessary arrangements subject to the availability of a car at Carzuno Fleet Partner. Pricing will depend on the selected car.
Accidents, Breakdowns and Damage
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You will be responsible for the charges to reinstate the vehicle to its original condition.
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If the vehicle shows any signs of problems or if there is a car breakdown, call the 24 hours emergency number that is located in the vehicle and rental agreement form.
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All breakdown issues are covered but charges may be incurred for damages that are not due to the upkeep of the vehicle or due to poor handling of the vehicle. This includes but is not limited to tire cuts, damaged rims, stone chips.
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Please contact the 24 hours emergency service - phone number located inside the vehicle. There will be additional charges if you lost the key and for the replacement.
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Yes, courtesy or replacement cars are provided in the event the subscribed car cannot be driven. We ensure that you always have a vehicle to get you around.